Booking terms

Who you are booking with

[The name, registered number and address of the business a guest is contracting with.]

You can reach us at contact@gibhavens.com.

Booking and payment

Bookings made on this website are paid in full by card at the time of booking. Payments are handled by Stripe; we never see or hold your card details. Your booking is confirmed once the payment succeeds and we have sent you a confirmation email.

The price you see before you pay is the price you pay. It includes the nightly rate for your dates, the cleaning fee and Gibraltar tourist tax, each shown separately before you confirm. There are no booking fees.

If the apartment is taken for your dates while your payment is being processed, the payment is refunded in full automatically and we will tell you by email.

Cancelling your booking

Cancel more than 14 days before your arrival date and you get a full refund. Cancel between 14 and 7 days before arrival and 50% is refunded. Inside 7 days we cannot offer a refund, because the nights are unlikely to be sold again.

To cancel, email us at contact@gibhavens.com. Refunds go back to the card you paid with, normally within 10 working days.

If you do not arrive and have not told us, the booking is treated as cancelled on the day of arrival and no refund is due.

If we have to cancel

We will only cancel your booking if something makes the apartment unusable or unsafe, or in circumstances outside our control. If that happens we will offer you another apartment where we can, and refund you in full where we cannot. Our liability in that case is limited to what you paid us.

Changing your dates

Email contact@gibhavens.com and we will move your booking if the new dates are free. If the new dates cost more, the difference is payable; if they cost less, we refund the difference. We do not charge a fee for changing dates.

Arriving and leaving

[Check-in and check-out times, and how access is given.]

House rules

The apartment is let to the number of guests on the booking, and that number must not be exceeded.

• No smoking anywhere in the apartment, including balconies and terraces. If the apartment has to be specially cleaned or aired because of smoking, the cost is charged to you.
• No parties or events, and no overnight visitors beyond the guests on the booking.
• Please keep noise down between 22:00 and 08:00. These are residential buildings and the neighbours live there.

Damage

We do not take a security deposit. If something is damaged or missing beyond fair wear and tear, we will tell you what it is, show you the evidence, and charge the reasonable cost of repair or replacement to the card you booked with.

Your rights as a consumer

Nothing in these terms limits any right you have under Gibraltar consumer law, including where an apartment is not as described. Holiday lets with fixed dates are not usually covered by the cooling-off period that applies to other online purchases.

Law and language

These terms are governed by the law of Gibraltar. They are published in several languages; if there is any difference between versions, the English version applies.

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